In this section we give you the answers to the most frequent questions of our clients.

Pets

They are prohibited in the 2 beaches of the center of the city of Peñíscola. On the other hand, they are tolerated in natural beaches and wild streams. Warning in Spain: Pets are not allowed inside restaurants and food stores. For your information since 2004: European health authorities ask for a passport for each animal that moves with its owner. Any animal to identify and vaccinate against rabies.


Arrival
Bring your voucher or contract and the balance to be paid. With your keys, you will be given a specific plan to join your rental.


Car
In Spain: All vehicles must be equipped with a vest (yellow safety vest) installed in the passenger compartment of the car. In addition, you must bring 2 warning triangles. The speed is limited to 100 km / h on the highway and 120 km / h on the highways (50 km / h in the city). It is imperative to give priority to pedestrians in protected passages. Warning: there are no "LPG" stations in Spain.


Paper brochure
We do not publish a paper brochure. In fact, if the site is updated regularly, a brochure will quickly become obsolete. Do not hesitate to ask us for additional information by email.


Bank cards

Visa credit cards are accepted at all ATMs. Check with your bank for weekly withdrawal limits. AGENCE DELATTRE does not accept payments by credit card .. (see our section "Payment methods accepted")


Deposit
A deposit is required upon arrival. It is used to guarantee the payment of the damages incurred by you during your stay in the accommodation or your equipment. The deposit is only required in cash or on holiday vouchers. The advantage of the cash deposit is that the bonds are returned at the time of your departure.


How to book?
When choosing a rental, contact us by email or phone to check availability (respond within 24 hours). When the rent is available. Send us the following information: your name, surname, address, postal address, telephone number, email, the number of people who will occupy the rent (including babies) and if you will be accompanied by animals.
In return, you will receive your Rental Agreement by email or postal mail. From this moment, your rent is reserved for you. Sign your contract and return it or send a confirmation email with the signed scan of your contract.
Send us within 10 days the amount of the reservation indicated in the contract (by bank transfer or holiday vouchers). In return, you will receive a voucher for the amount already paid that constitutes a deposit on the rental amount. This coupon will be presented upon arrival.
If within a period of 10 days, Agence Delattre does not receive confirmation of the payment of your reservation, a reminder letter will be sent by email. In the case of a negative response or not, the rent is again available to another customer without prior notice.


Supermarkets
On the site, it has many stores. Starting with the market every Monday morning in the center of the city. For large and medium-sized stores, you will find: a CONSUM supermarket in the center of the city and MERCADONA. 7 kms to Benicarlo along the beach, you will find a BON PREU supermarket and then LIDL. At 14 km towards Vinaros, you have a CARREFOUR hypermarket.


Housing team
The equipment of our rentals is specified in the descriptive sheets.
All our rentals are equipped with at least:
- Electric plates.
- microwave oven.
- Coffee maker.
- Iron and ironing board.
- washing machine
See our "options" page if you want the equipment not to be present in the housing.


Accommodation verification
The inventory is made in a contradictory manner to the departure of the assigning tenant. The tenant takes 48 hours to report any defect that has not been observed in the previous inventory. In case of defects, an information sheet is delivered to the tenant.


Hours and days of opening of the Agency.
The DELATTRE agency is open every day, except for Sundays and Spanish legal holidays. The opening hours are from 10:00 a.m. to 1:00 p.m. and from 5:00 p.m. to 8:00 p.m. Outside these hours, the DELATTRE agency is available by phone in case of emergency. To this end, a phone number is delivered to our customers on the day of their arrival.

Holidays in Peñíscola in 2019
Tuesday January 1 - New Year
Tuesday, March 19 - San José "FALLAS"
Monday, March 25 - Holy Thursday.
Friday, April 19 - Good Friday
Monday, April 22 - Easter Monday.
Monday, May 1 - Labor Day

Monday, June 24 - SAN JUAN

Saturday, June 29. San Pedro "Day of the Fishermen"
Thursday, August 15 - Ascension.

Saturday 7 to Sunday 22 September - Festivity to the Employer in Peñiscola.
Wednesday, October 9 - National Day of the Valencian Community.
Saturday, October 12 - National Day of Spain.
Friday, November 1 -Toussaint
Friday, December 6 - Constitution Day.
Wednesday, December 25 - Christmas


Payment methods accepted
The DELATTRE agency accepts payments by bank transfer to the account whose IBAN codes are indicated at the beginning of the contract.
Cash is also accepted in euros only.
Other forms of payment are not accepted.


Number of people
The number of people indicated in the contract is that stated by the tenant. In no case may it exceed the accommodation capacity of the accommodation determined by the number of beds. The tenant has the ability, free, to increase or decrease the number of people that appear in the contract. (but without exceeding the accommodation capacity).
Special case of babies: the tenant can install extra beds for babies (or rent them at the agency: see the options section). The presence of a baby, without counting the number of occupants, must be indicated during the formation of the contract.


Pillows, bedding and bath, crockery.
Sheets, pillow cases, towels and tea towels are not provided. On request, it is possible to rent sheets and towels for the duration of your stay. (Price 2019: 10 euros for single beds and 10 euros for double beds for the entire stay).
The crockery is delivered in sufficient quantity for each accommodation.


Payment of the balance
The balance must be paid no later than 1 month before the start of the reservation. It can be done by bank transfer.
It is also possible, at the request of the tenant, to pay the balance upon arrival, but only in cash.


The pictures
All the photos of the site were taken exclusively by us. Its reproduction for public needs is, therefore, subject to our authorization. The owners may have to modify their furniture or their decoration, we can not certify the accuracy of the photos in relation to the reality of the apartment upon arrival. Only written contractual descriptions are contractual.


Swimming pools
The community pools are generally open from June 15 to September 15 (approximate dates according to the urbanization). Some large groups must be supervised by first aid rescuers (Spanish regulations). In case of absence of this staff, the pools are closed without notice. Agence Delattre is not responsible for these unexpected closures.


Refunds-cancellations

In case of cancellation, the reservation is in charge of AGENCE DELATTRE. We advise our clients to take out cancellation insurance with an approved company.

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